Why is my website not live?

If you are attempting to preview your website to see any edits you have made and encounter an error page, you have likely disabled your tournament.

To re-enable your tournament:

1. Select the + sign (or go to https://app.eventcaddy.com) from the top left of the page next to your tournament name.

2. From the list of tournaments, click the three dots on the far right of your tournament.

3. Select Enable Tournament.

If you are seeing an older tournament, please ensure you are accessing your newest event and click View my website from the top right.

If issues persist, contact our support team via the chat icon on the bottom right or at support@eventcaddy.com.

If your website is live but registration packages are not visible, check the following:

1. Confirm your Maximum Players under My Event → Event Setup & Settings is higher than the current number of registered players.

   • You can see your current registrations on your Dashboard or under Player Management → Player Listing.

2. Ensure your registration packages are set up correctly. For guidance, see How do I enable Registrations.

3. Make sure your tournament date has not passed. Past tournaments will not display registration packages.

Following these steps should resolve most preview and visibility issues.

If your website is not verified, please contact our support team using the chat icon on the bottom right, or emailing support@eventcaddy.com: